Terms of Service
Last updated: 16 December 2025
Important
By paying an invoice or using our services, you confirm acceptance of these Terms of Service. Please read them carefully.
1. Scope of Services
We provide starter-level services including:
- Website development
- Web hosting (resold via third-party providers)
- Email setup and configuration
Services are intended for individuals and small businesses only. No enterprise-grade guarantees are offered.
2. Website Development & Delivery
2.1 Delivery Timeline
2.2 Content Submission Requirements
- Written text
- Images and logos
- Branding guidelines (if applicable)
- Access credentials where required
Failure to provide content pauses the delivery timeline.
2.3 Revisions
2.4 Scope Control
- Additional pages
- New features or functionality
- Integrations or plugins
- Design changes beyond agreed layout
Out-of-scope work may incur additional fees and timeline extensions.
2.5 Content Ownership
2.6 No Guaranteed Deadlines
3. Hosting Services
Hosting services are resold via third-party providers and operate on a shared-resource basis.
- Uptime and performance are not guaranteed
- Resources are subject to fair usage policies
- Hosting may be suspended for abuse or non-payment
We are not responsible for outages or failures caused by upstream providers.
4. Backups & Data Responsibility
- Backups are provided on a best-effort basis
- Backup availability depends on the hosting provider
- Clients are responsible for maintaining their own backups
- We are not liable for data loss under any circumstances
5. Email Services
- Email hosting is included via cPanel where applicable
- Email setup and device configuration are billed separately
- Spam filtering and delivery are not guaranteed
- Clients are responsible for mailbox usage and storage
6. Domains
- Domains are registered in the client's name
- Domains remain the client's property
- Domain renewals are billed annually
- Failure to renew may result in domain suspension or loss
7. SSL & Third-Party Services
- SSL availability depends on the hosting provider
- Paid SSL certificates are billed separately
- Third-party services and integrations are outside our control
8. Security & Acceptable Use
We reserve the right to suspend or terminate services immediately for:
- Malware infections
- Illegal content or activities
- Excessive resource usage
- Abuse of hosting infrastructure
Clients are responsible for securing their applications and credentials.
9. Payments & Billing
- Website development fees are once-off
- Hosting is billed monthly or yearly in advance
- A 5 business day grace period applies
- Late payment may result in suspension
- Reinstatement fees may apply
- No refunds once work has commenced
10. Support
- Support is provided during business hours only
- Response times are not guaranteed
- Emergency support is not included
11. Client Capacity
Client numbers are limited to maintain service quality. We reserve the right to decline new clients without obligation.
12. Limitation of Liability
We are not liable for:
- Loss of income or profits
- Business interruption
- Data loss or security breaches
- Actions or failures of third-party providers
13. Termination
We reserve the right to terminate services for:
- Non-payment
- Breach of these terms
- Abuse or illegal use
Clients may terminate services with written notice. Outstanding balances remain payable.
14. Acceptance
By paying an invoice or using our services, clients confirm acceptance of these Terms of Service.